1. What’s Included

We provide external window cleaning that includes glass, frames, and sills. Done properly, with care. Additional services (e.g. interior windows) available by request.

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2. Pricing & Payments

• Prices are clearly listed and confirmed before each clean.

• We use Direct Debit for easy, hands-free payments. You can cancel your Direct Debit at any time.

• Payment is due 5 days after each clean. Missed or failed payments may result in a pause to your service.

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3. Access to Your Property

• You do not need to be home. We simply ask that any access gates are unlocked and pets are secured.

• If access is blocked, we’ll contact you. Missed cleans due to blocked access may still be chargeable.

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4. Rescheduling & Cancellations

• Life happens, you can skip or cancel a clean with at least 24 hours’ notice.

• Cancellations made with less notice may be subject to a charge, especially if we’ve already arrived at your property.

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5. Bad Weather Policy

• We may reschedule your clean.

• We’ll always keep you informed and rearrange promptly.

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6. Satisfaction Guarantee

• Not happy? Let us know within 24 hours and we’ll return to put it right — free of charge.

• Our reputation matters, and we’re here to earn your trust one clean at a time.

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7. Damage or Breakage

• We take care with every job. In the unlikely event of accidental damage, please report it within 48 hours.

• We carry out visual inspections before and after each clean and will never force open windows or apply unsafe pressure.

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8. Service Termination

• You can cancel your service at any time — no lock-in.

• We also reserve the right to pause or stop service if there are repeated missed payments, abusive behaviour, or unsafe conditions.

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9. Data & Privacy

• We only collect the information needed to deliver our services (e.g. name, address, contact details).

• Your information is never sold or shared with third parties.